Michelyn's blog

I was in my dentist’s office recently and saw paper signs plastered everywhere in the waiting area - Come follow us on Twitter!

Now, I like my dentist as much as the next person, and I’ve been going there for over 15 years, but the first question that I asked myself was Why on earth would I do that?

The term innovation is often used, in conversations that I’ve been around, to describe product innovation. If you haven’t invented a new product or greatly enhanced a technology, then it’s not called innovation.

Over the past year, there has been quite a lot of press about the well-known surgeon, Atul Gawande, about his work with the World Health Organization advocating for the implementation of a safe surgery checklist in operating rooms.

In November I was lucky enough to be invited by my boss Karyn to go with her and Carol, our Senior Account Strategist, to a morning program offered through the Entrepreneurs Organization, called “Harvard Mini Business Program – Service Excellence Your Competitive Advantage

The On Demand Books ‘Espresso’ machine, that prints out a fully bound book in minutes, seems much in the news lately.

When I’m in meetings or workshops I often have small epiphanies based on what is being discussed, that I write down as memos to self. A few weeks ago, my memo said: “Remember external communications”.