Chirag's blog

One of the key questions we get from clients is "how usable is our product?" There are various ways this can be answered, providing scores for various metrics (average task time, average user satisfaction rating, etc) is one option, but sometimes a single usability score is more helpful.

Should you ditch your favourite search engine and move over to Bing? Probably not - and here is why, from a user experience point of view.